Hospice & Palliative Care
When every moment matters, your pharmacy should never be the reason for a delay. We provide compassionate, 24/7 pharmacy services designed around the urgency and sensitivity of end-of-life care.
Our Promise
A Pharmacy That Understands Hospice
We do not operate like a retail pharmacy that fills hospice orders on the side. Every system we have, from our delivery fleet to our on-call pharmacists, is built to serve the urgency and compassion that hospice care demands.
Delivery
Around-the-Clock Delivery Services
Your patients cannot wait. Neither do we.
Delivery Tiers
Standard orders placed during business hours
Urgent comfort medications and symptom management
Escalated priority for acute symptom changes
Critical, time-sensitive medications
No extra charge for deliveries placed during business hours. All deliveries handled by our pharmacy-trained, HIPAA-compliant drivers.
Areas We Serve
We deliver throughout the greater Los Angeles area and surrounding counties:
Comfort Kits
Custom E-Kits for Every Patient
Pre-assembled or customized to your hospice's protocols. Ready when your patients need them, so your nurses never have to wait.
Standard Comfort Kit
Our standard kit covers the most common end-of-life symptoms, ready to deploy immediately upon admission:
Custom Kits
We work with your clinical team to build kits tailored to your hospice's formulary and patient population:
Why It Matters
A comfort kit that arrives late or incomplete can mean hours of unnecessary suffering for a patient and stress for a family already in crisis.
Our kits are pre-assembled, quality-checked, and delivered proactively so your nurses have what they need before they need it.
Clinical Services
Clinical and Administrative Excellence
We integrate into your hospice operation so deeply that it feels like we are on your staff.
Direct Pharmacist Access
One call connects you to a pharmacist who understands hospice. Medication selection, dosing guidance, drug interactions, alternative routes of administration. No phone trees, no hold music.
Formulary Management
We build and maintain your formulary to balance clinical effectiveness with cost control. Regular reviews ensure your formulary reflects current best practices and payer requirements.
Medication Therapy Management
Proactive review of every patient's medication regimen. We identify interactions, recommend simplifications, and optimize therapy to maximize comfort while minimizing unnecessary medications.
Pain & Symptom Management Support
Our pharmacist works directly with your physicians and nurses on complex pain management, including opioid conversions, breakthrough dosing calculations, and alternative delivery routes.
Specialized Reporting
NDC reports, detailed invoice reports, clinical and cost analysis, and custom reports tailored to your hospice's needs. Data you can use for quality improvement and compliance.
Medical Supplies & DME
Comprehensive medical supplies always in stock. From wound care to incontinence supplies to durable medical equipment, all coordinated through a single point of contact.
Staff Training
We train your hospice staff on pain management protocols, hypoglycemia management, controlled substance handling, administrative procedures, and survey preparedness.
Audit & Compliance Preparation
We assist with documentation, medication reviews, and regulatory compliance to keep your hospice survey-ready. Waste prevention through therapy assessment and duplication prevention.
Packaging
Adherence Packaging Built for Hospice
Medication errors in hospice settings are preventable. Our packaging systems are designed to eliminate confusion at the bedside.
Bubble Pack / Blister Cards
Pre-sorted, clearly labeled medication cards organized by time of day. Reduces administration errors and simplifies documentation for your nurses.
Multi-Dose Packaging
For patients on complex regimens, we package multiple medications into single dose packs with clear labeling, reducing the chance of missed or duplicated doses.
Facility Documentation
We provide MARS, CSDR, narcotic sheets, and all relevant documents tailored to your facility's needs. Paper or electronic, formatted to match your workflows.
Insurance & Billing
We Handle the Billing Complexity
So your team can focus on patient care, not paperwork.
Western Avenue Pharmacy accepts all insurances, including Medicare, Medicaid, Kaiser-D, and PPOs. We handle prior authorizations, manage the billing process, and work directly with payers to resolve issues before they reach your staff.
For hospices managing per-diem budgets, we provide financially sensitive therapy options. Our pharmacist identifies therapeutic substitutions that maintain clinical effectiveness while reducing medication costs, helping you control per-patient spend without compromising care.
All major insurances accepted (Medicare, Medicaid, Kaiser-D, PPOs)
Prior authorization management
Transparent pricing with no hidden fees
Financially sensitive therapy substitution options
Detailed cost analysis reports for your finance team
Free delivery on all orders during business hours
Why Switch
What Makes Us Different from Your Current Pharmacy
| Capability | Typical Pharmacy | Western Ave |
|---|---|---|
| After-hours pharmacist access | Answering service / callback | Direct pharmacist line 24/7 |
| STAT delivery time | Next day or 6+ hours | Under 4 hours, anytime |
| Delivery team | Third-party courier | Own trained, HIPAA-compliant drivers |
| Comfort kit customization | Standard only | Fully customizable per patient or hospice |
| Pain management consultation | Limited | Opioid conversions, dosing, route alternatives |
| Formulary management | Basic list | Active management with cost optimization |
| Staff training | Rarely offered | Regular training on protocols and compliance |
| Reporting | Basic invoices | NDC, clinical, cost analysis, custom reports |
Your Patients Deserve a Pharmacy That Moves as Fast as You Do
Schedule a free consultation. We will review your current pharmacy setup and show you how we can improve your hospice operations.